Frequently asked questions
Is there a minimum fee?
Yes, we charge a minimum fee of R300 for our collection crew to come to your home on the day and time you’ve requested. This small fee includes the collection of the broken appliance as well as its delivery back to you once it has been repaired. You’ll also receive a full technical assessment from a qualified repair technitian and a comprehensive quote.
What happens if my appliance can't be repaired?
Although our qualified technicians are usually able to repair all faults, there are times when the age of an appliance catches up with it, or a lack of available spare parts makes it impossible to restore its former functionality. In these cases, we’ll simply send the appliance back to you. Alternatively, we can dispose of the appliance on your behalf following assessment.
Do I still pay the minimum fee even if my appliance can’t be repaired?
Yes, the small collection and delivery fee will still apply.
What happens if my loan appliance gets damaged while in my care?
While we can accept the return of loan appliances with signs of reasonable wear-and-tear, any marked damage to the Appliance’s function, physical structure, performance capability, working condition, etc. while in your care will be for your account.
How do I pay?
We offer secure online payment (Credit Card or Debit Card via PayFast), or the option of instant EFT. Alternatively, you can pay our collection crew upon collection of your broken appliance using cash or SnapScan.
What if the technician is double-booked?
Our live online schedule ensures this won’t happen. Only currently available slots can be booked.
How long will it take to receive my quote?
After running diagnostics on your appliance, we will send you a quote for the full repairs within 1 business day following pick-up.
How much does it cost to hire a loan appliance while mine is being repaired?
Our loan units are delivered to your doorstep and installed free of charge.
I want to hire a loan appliance, but the one I want is not in stock. What do I do?
In ordinary circumstances, our loan appliances are always in stock. However, if this isn’t the case, we’ll make sure to source one for you.
Help! I need to cancel my booking. How do I do this?
That’s easy. You can log into your profile on our website and manage your booking there, send an email to email@example.com, or call us on 0860 33 FIFI for a hassle-free cancellation.
Something came up and I need to change the details of my pick-up/delivery day. How do I do this?
Not a problem. Email us at firstname.lastname@example.org, or call 0860 33 FIFI to change details of your booking.
My appliance is not on your list of serviced brands. Can you still help me?
Yes, we certainly can. While we list most appliance brands on our website, there’s a chance yours may not be there. This doesn’t mean we can’t service it, though – simply book it in anyway and we’ll see what we can do.
My repaired appliance broke again before the 6-month warranty period expired. What do I do now?
While we sincerely hope this will never be the case, our warranty covers you for a second collection, assessment and repair (free of charge) provided that the fault in question is due to a part that we replaced or repaired initially.
How long will the actual repair take?
We aim to return your appliance back to you in working order within 5 working days – but there are instances beyond our control (like parts that need to be imported) wich could take up to 4 weeks max. But we will let you know should there be a delay.