Client Testimonials – See What Our Clients Are Saying
Many thanks for your personal and superb service and advice – it is hugely appreciated.Pieter du Toit
Just wanted to compliment you on your service. From the original interaction with Fetch it Fix it, it has been a wonderful service offering. From the beginning interaction with your emails, your constant updates and communication to your friendly staff picking up and then dropping of the fixed TV at the agreed time, I can only praise you on your service. I highly recommend your service you provide, saying that I have mentioned it my friends and family. I Will definitely use Fetch it Fix it again if the need arises!Paul Da Costa
We were very frustrated with a troublesome fridge, with the suppliers quoting ridiculous rates for just a visit and a possible repair.
Then FetchIt FixIt (FIFI) featured on a local radio station. We called them, they collected and returned our repaired unit most efficiently within a week.
During that time, the FIFI teams were professional, pleasant and extremely courteous AND their collection, assessment and repair rates were excellent.
Well done Scott & the FIFI team.Sue Herrick
I have used Fetch it fix it for the first time. We had an issue with our TV and contacted them. Scott handled the matter very professionally. The loan units are almost brand new and also a bonus at the price of R200 which include quote, collection and delivery! Good luck with your future endeavours Scott and team! With good service like this you will go a long way!Bertus Coetzee
It has been SUCH a pleasure dealing with FetchitFixit – they are probably the most proactive and service driven company I have dealt with in a very long time. Friendly, knowledgeable and reliable! If they give you a time for either delivery or collection – they ARE there!! Repairs are stress-free because you have a loan appliance that is clean and installed by amazing staff.
Well done, this is how all service should be!!!Bev Jones
This is my second time using Fetchit Fixit, and I will definitely keep on using them! The customer experience is excellent – from the intuitive website booking process and the FREE loan unit, to the friendly staff and the eternally helpful Scott Perry.
I definitely recommend Fetchit Fixit to everyone I know.Gary Lamb
After heating about Fetch it Fix it on the Cape Talk and 702 Small Business Awards and experiencing problems with our washing machine, I decided to give them a try. The on-line booking procedure was an absolute pleasure and extremely user friendly. I was able to book a pick uptime that suited me and request a loan machine for the period that ours was in for repair. This was all done on a Saturday morning.
First thing Monday morning I received a phone call from a very friendly lady at Fetch it Fix it confirming my booking for collection on the Monday and apologising profusely that they would only be able to supply a loan machine on the Tuesday. This was certainly not a problem to us.
Our machine was collected on the Monday by two extremely professional and friendly gentlemen. The machine was bubble wrapped and carefully loaded on the van. The following day at the specified time a brand new LG washing machine was delivered, unpacked and installed. When our repaired machine was returned, it was reinstalled and tested by the gentlemen before they left. Since the washing machine was repaired, it has never worked better.
When our microwave stopped working we had no hesitation once again using Fetch it Fix it to attend to the problem. During both interactions, the communication from fetch it Fix it was excellent and one knew exactly what was happening at all times. I have already referred Fetch it Fix it to a number of my friends and have no hesitation in recommending Fetch it Fix it to anyone requiring their services. I will certainly use their services again when the need arises.Allan Clay
Mater Domini is a refuge and residential centre for women in crisis pregnancy. We strongly recommend the excellent services and deep empathy demonstrated by the owners and staff of Fetch it Fix it. Their services are excellent in quality and their transport and delivery staff always pleasant and smiling. We have experienced their management to be always approachable.
Moreover they are conscious of their social responsibility and will always assist within reason and affordability. Fetch it Fix it was a response to our prayers and we deeply appreciate their efforts and are most grateful for their generosity. We commend them to all in cape Town who require appliance fixing.
May God bless them abundantly.Bernadette Ross
What a GREAT experience!….not what you expect to hear from somebody with a broken microwave…
The entire process was efficient and seamless, from logging the call – to receiving a loan appliance and the swift feedback and delivery of my repaired microwave.
Definitely a company that puts emphasis on their customer and service experience. Highly recommended.Samantha Williams
I have been in business for 23 years and have dealt with some of the giants in the corporate field, none of which has a patch on the excellent and beyond expectation service I have received from Fetchit Fixit. They keep you informed every step of the way are courteous, respectful whilst still maintaining their own integrity.
They are not 100%, nor do they claim to be and deal with queries and complaints in a professional manner. I would have no hesitation in recommending their services to private and professional contacts. To meet expectation are expected to darn well exceed them almost unheard of. Well done guys and keep up your good work.Hannes Mostert